Welcome to our Q&A Section

If you cannot locate your package, first check the tracking number provided in your shipping confirmation email or notification. Verify the tracking number is correct and use it to track your package on our website or through our tracking portal. If the tracking number is not yet active, check in 12 hours later. It’s possible that the information has not been processed by the system yet. If, upon checking at a later date, the package still remains unlocated, please contact our customer support team for further assistance.

If you have lost your tracking number, don’t worry! You can typically find it in the confirmation email or shipping notification sent when your order was processed. If you cannot find your tracking number, please contact our customer support team with your order details, and we will assist you in tracking your package.

Once an order has been processed and is out for delivery, it is generally not possible to directly change the delivery date. However, depending on the delivery options available for your order, you might be able to reschedule the delivery or redirect the package to a different address for an additional fee. Please check the tracking information for available options or contact our customer support team for help.

The estimated delivery date for your package depends on various factors such as the selected shipping method, the destination address, and potential transit delays. You can use the provided tracking number to track your package’s progress on our website or through our tracking portal for real-time updates and the expected delivery date.

If you are unable to receive your package in person, and a safe-drop is impossible or the parcel must be delivered hand to hand, we will notify you that we attempted delivery and were unable to reach you. At that point, the parcel will be returned to an obibox depot and another attempt will be made at a later date, or the parcel will be brought to a nearby location and available for pickup. Depending on the delivery service selected, you may also have the option to reschedule delivery or provide specific instructions. Refer to the delivery notification or tracking portal for available options or contact our customer support team for further assistance.

While we strive to provide real-time tracking updates, the availability of such tracking depends on the stage the parcels is at and the specific delivery service selected. Use the provided tracking number to track your package on our website or through our tracking portal for the most current information on its status and estimated delivery time.

Delays in updating tracking information can occur due to network congestion, weather conditions, or processing delays at sorting facilities. We monitor the progress of your package closely and will provide updates as soon as new information is available. Sometimes an update can take several hours. If you have concerns about your package’s status, please contact our customer support team for assistance.

If you were not home to receive your package and received a delivery attempt notification, your parcel will be returned to our facility and rescheduled for delivery at a later date or returned to a nearby location for pickup. Depending on the delivery service selected, you may also have the option to reschedule delivery directly via your tracking portal or provide specific instructions. Refer to the delivery notification or tracking information for available options or contact our customer support team for assistance.

If your package is marked ‘Delivered’ but you have not received it, check with household members, neighbors, or building managers who might have accepted the delivery on your behalf. Occasionally, carriers may prematurely mark packages as ‘Delivered,’ so it is possible that your package will arrive shortly. Check pictures and notes found in your tracking portal. If you still cannot find your package, please contact our customer support team for further assistance. We will work with the delivery team to investigate the issue and resolve it promptly.

Depending on the delivery service selected and our policies, you may request special delivery instructions or provide delivery preferences, such as specifying a location, leaving the package with a neighbor, or in a designated safe spot. Some options may include delivery notifications and alerts to keep you informed about your package’s status and manage your delivery preferences. Refer to the delivery notification or tracking information for available options or contact our customer support team for assistance in setting up special delivery instructions.

We offer a variety of delivery services to meet your needs, including same-day, next-day and standard (1-3 days) delivery options. Our flexible solutions ensure your parcels reach their destinations quickly and efficiently.

We prioritize the safety and security of your packages through a combination of robust packaging protocols, secure handling procedures, and advanced tracking technology. Our trained personnel and secure facilities further ensure your parcels are protected throughout the delivery process.

Currently, we cover Ontario and Quebec, with plans to expand into Western Canada and several U.S. cities soon. We continuously evaluate opportunities to broaden our service areas to better serve our customers.

Integrating your eCommerce platform with obibox is straightforward. Our team will guide you through the setup process, providing detailed instructions and support to ensure seamless integration with our proprietary end-to-end software. Simply contact us and we’ll help you integrate your system to ours.

Our pricing models are flexible and tailored to meet the needs of different businesses. We offer competitive rates for same-day, next-day, and standard delivery services. For a detailed quote, please contact our sales team.

We have a dedicated customer support team available to address any delivery issues or complaints promptly. Our process includes investigating the issue, communicating with the customer, and implementing corrective actions to resolve the problem efficiently.

We are committed to sustainability and have implemented several eco-friendly initiatives, including the use of electric vehicles for over 70% of our deliveries, guaranteed EV postal codes, and advanced algorithms designed to reduce carbon emissions. Our goal is to achieve 100% carbon neutrality with a Scope 3 certification.

We offer comprehensive tracking and reporting tools that provide real-time updates and detailed performance analytics. Our platform allows you to monitor your shipments, view delivery statuses, and access key performance metrics to optimize your shipping operations.

Our advanced routing algorithms, efficient logistics infrastructure, and experienced team work together to ensure timely and reliable deliveries. We maintain a 99% on-time delivery rate by continuously optimizing our processes and leveraging the latest technology.

Setting up an account with obibox is easy. Simply fill out our registration form, provide the necessary business information, and our team will assist you with the onboarding process. Once your account is set up, you can start shipping with us right away.

Obibox is specialized in handling non cumbersome parcels. Anything that can be handled by a one-man crew, we can manage. We’re also specialized in managing meals-kits, ecommerce goods, home decoration products and so much more. If you have multi-boxes delivered to a single location, that’s also our specialty.

You can track your shipments in real-time using our comprehensive tracking tools available on our platform. Simply log in to your account to view live updates on the status and location of your parcels.

If a package is lost or damaged, please contact our customer support team immediately. We will investigate the issue, provide a resolution, and assist you with any necessary claims or compensation.

For urgent issues, you can reach our customer support team via phone, email, or live chat (coming soon). Our contact information is available on our website and within your account dashboard.

Yes, you can update your shipping preferences or delivery instructions after an order has been placed by contacting our customer support team. We will make the necessary adjustments to ensure your delivery requirements are met.

Performance reports and analytics can be accessed through your obibox account dashboard. Our platform provides detailed insights into your shipping activities, including delivery times, success rates, and customer feedback.

We offer flexible return and exchange handling options tailored to your business needs. Our team can assist you in setting up a seamless process for managing returns, ensuring a smooth experience for your customers.

We regularly update our platform with new features and enhancements to improve your experience. Stay informed by checking our announcements section within your account or subscribing to our newsletter for the latest updates.

We value your feedback and encourage you to share your suggestions with us. You can provide feedback through our platform, via email, or by contacting our customer support team directly.

We have implemented several eco-friendly measures, including the use of electric vehicles, optimized routing algorithms to reduce emissions, and guaranteed EV postal codes. Our commitment to sustainability is integral to our operations.

Yes, we offer promotional offers and discounts for high-volume shipping. Please contact our sales team to discuss your specific needs and learn more about available discounts and special pricing options.

To become a delivery partner with obibox, you need to have a valid driver’s license, a reliable vehicle that meets our requirements, and appropriate insurance coverage. Additionally, you should have a smartphone with internet access, a clean driving record, and a willingness to adhere to our delivery standards and protocols.

Obibox provides comprehensive support and training to new delivery partners. This includes an initial onboarding session, detailed training materials, and access to our support team for any questions or issues that arise. We also offer continuous learning opportunities and updates to keep you informed about the latest best practices and technological tools.

We prefer delivery partners to use vehicles that are fuel efficient and well maintained. Electric vehicles are highly encouraged as part of our ecofriendly initiative. Generally, cars, vans, and small trucks that can securely transport packages are suitable for our delivery requirements.

Delivery routes are assigned and managed through our advanced routing system, which optimizes routes for efficiency and speed. Partners receive their routes via our mobile app, which provides real time updates and guidance. Our system considers traffic, distance, and delivery windows to ensure timely and reliable deliveries.

Obibox has a dedicated support team to handle delivery issues and customer complaints. If a problem arises, delivery partners can report it through our app or contact support directly. We investigate each issue promptly and work towards a resolution, keeping both the delivery partner and customer informed throughout the process.

Our ecofriendly initiative involves converting more deliveries to electric vehicles and optimizing routes to reduce emissions. Delivery partners play a crucial role by adopting ecofriendly practices, such as using electric or fuel-efficient vehicles and following optimized routes. We provide support and incentives to help our partners transition to more sustainable delivery methods.

To update your contact or payment information, log in to your Obiboxaccount and navigate to the account settings section. There, you can update your details. If you need assistance, our support team is available to help.

If you encounter a problem during a delivery, report it immediately through our mobile app or contact our support team. Provide as much detail as possible so we can address the issue promptly and effectively.

You can access obibox’s routing and tracking software through our mobile app. Detailed instructions and a user guide are available within the app to help you navigate its features. If you need additional assistance, our support team is ready to help.

For any questions or support needs, you can contact our customer support team via phone, email, or live chat. Contact details are available on our website and within your Obiboxaccount dashboard.

To report delivery issues or discrepancies, use the reporting feature in our mobile app or contact our support team. We will investigate the issue, keep you informed throughout the process, and work towards a resolution.

We value your feedback and suggestions. You can provide feedback through our mobile app, via email, or by contacting our support team directly. Your input helps us improve our services and operations.

We offer a range of resources to help you improve delivery efficiency and customer satisfaction, including training materials, best practices guides, and access to our support team. Additionally, our mobile app provides real time data and analytics to help you optimize your deliveries.

To purchase obibox merchandise, visit our online store through your obibox account or our website. Browse the available items and place your order directly. If you have any questions, our support team is here to assist.

To become a brand partner, contact our partnerships team through the contact form on our website or via email. Provide details about your business and how you envision partnering with Obibox. Our team will review your proposal and get in touch with you to discuss potential collaboration opportunities.